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    Using a Custom Domain in Your Knowledge Base

    By default, your Knowledge Base lives at an address of public.getcando.com. If you prefer your own domain, you can configure it, but you should know this first:


    • Note: Custom domains work only on Pro and Business; if your account is on Solo you can save the domain but it won't work.


    How to configure it:

    • Enable Enable custom domain and enter your domain (for example, docs.yourcompany.com). You don't need to add https:// or www..
    • At the provider where you manage your domain (GoDaddy, Namecheap, etc.), add this record:

    • Type

      Name / Host

      Value

      TTL

      CNAME

      docs.yourcompany.com

      public.getcando.com

      Auto

    • DNS changes can take from minutes to a few hours. So it is important that you stay on top of it.


    Your link to public.getcando.com continues to work even after adding a custom domain.


    Notes:

    • A single domain can only be used in one Blog, Knowledge Base, Roadmap, or Form at a time.
    • If you disable "Enable custom domain", your saved password will also be deleted, if you had one.


    Related

    What is Knowledge Base? How does a Knowledge Base work within Basecamp? How to Create a Knowledge Base How to Edit a Knowledge Base Publish and pause your Knowledge Base Protect your Knowledge Base with a password How to Keep Your Knowledge Base Synchronized with Basecamp Re-synchronize your Knowledge Base Search in your Knowledge Base Delete a Knowledge Base